Privacy Policy

This Privacy Policy explains, in plain language, what information Candle Farmer Pro may collect, how that information may be used, who it may be shared with, and the choices available to you.

It applies to the Candle Farmer Pro website, membership purchases, support communications, and the Candle Farmer Pro community services, including delivery through Telegram.

We collect the information you choose to give us. Depending on how you interact with Candle Farmer Pro, this may include:

• Your name
• Your email address
• Your Telegram username, where you provide it
• The content of any message you send us through the contact form, including the reason you selected for contacting us
• Membership information associated with the access you purchase, such as which plan is active and when it began

You are never required to send passwords, complete payment-card numbers, or trading-account credentials through our contact form, and you should not do so.

Membership payments are processed by a third-party payment processor. When you purchase a membership, that processor handles your payment details and we receive transaction-related information such as the plan purchased, the payment status, the date of the transaction, and a customer or subscription identifier.

We do not receive or store your complete payment-card number. Payment card details are handled by the payment processor in accordance with its own security practices and privacy policy.

Like most websites, our hosting and infrastructure providers may automatically record limited technical information when you visit, such as your IP address, browser type, device type, the pages requested, and the date and time of the request. This information is used to deliver the site reliably, keep it secure, and understand broadly how it is used.

The website may use cookies or similar technologies where they are needed for the site to function correctly or to keep it secure. Third- party services we rely on, such as our payment processor and hosting provider, may also set their own cookies when their components are used.

You can control or delete cookies through your browser settings. Some parts of the website or the checkout process may not work correctly if you block cookies that are necessary for them to function.

Information may be used to:

• Administer memberships
• Provide and maintain access to Candle Farmer Pro
• Respond to support requests and questions
• Manage billing and subscriptions, including renewals
• Detect, prevent and address fraud, abuse or misuse
• Improve the website, our services and our materials
• Send service-related communications, such as information about your membership or changes to our services
• Comply with applicable legal obligations

We may contact you about your membership, your purchase, a support request you have submitted, or important changes to Candle Farmer Pro. Where you have joined the Candle Farmer Pro community, information may be delivered to you through that channel.

We do not add you to unrelated marketing communications without an appropriate basis for doing so.

We rely on a small number of third-party providers to operate Candle Farmer Pro. These may include:

• Payment processors — to handle membership payments, recurring billing and subscription management
• Telegram — to deliver signals, educational information and community access to members
• Hosting and infrastructure providers — to serve the website and store the data needed to run it
• Email and communication providers — to deliver notifications and service messages

These providers process information as needed to perform their services. They have their own privacy practices, which we encourage you to review.

Candle Farmer Pro does not sell your personal information. We do not share it with third parties for their own unrelated marketing purposes.

We use reasonable administrative and technical measures designed to protect information, but no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot promise that information will never be accessed, disclosed, altered or destroyed by an unauthorised party.

You can help protect your own information by keeping your email account, Telegram account and trading-platform account credentials confidential, and by never sending credentials to us through the contact form.

Information is retained for as long as it is needed for the purposes described in this policy — for example, for as long as your membership is active, for support records, for accounting and tax requirements, for fraud prevention, and to comply with legal obligations. When information is no longer needed, it is deleted or anonymised within a reasonable period.

Depending on where you live, you may have rights in relation to your personal information, which can include:

• Requesting access to the personal information we hold about you
• Requesting correction of information that is inaccurate
• Requesting deletion of your information
• Objecting to or restricting certain processing
• Requesting a copy of information you provided to us

These rights are not absolute and may be subject to legal or operational limits — for example, we may need to retain records to meet accounting or legal obligations. To make a request, please use the contact page.

If you are a California resident, you may have additional rights under California privacy law, including the right to know what personal information is collected, the right to request deletion of personal information, and the right not to be discriminated against for exercising those rights.

Candle Farmer Pro does not sell personal information. To exercise a California privacy right, please contact us through the contact page.

Candle Farmer Pro is not intended for children. The service is intended only for adults who are legally permitted to access it and the applicable trading platforms in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can address it.

This Privacy Policy may be updated from time to time to reflect changes to our services, our practices, or applicable requirements. When it is updated, the "Last updated" date at the top of this page will change. Continued use of Candle Farmer Pro after an update means the updated policy applies.

Questions about this Privacy Policy or about how information is handled can be sent through the contact page. Please select the most relevant reason for contact so your message is routed correctly.

For information about trading risk, membership terms and refunds, please also read the Risk Disclosure, Disclaimer & No-Refund Policy and the Terms of Service.